If your domestic bin is not collected on your collection day, it may be for one of these reasons:

  • Bin is packed with heavy items (the truck is only able to lift bin of up to 80kgs)
  • Rubbish has been stacked on top of or beside bin
  • Rubbish has been jammed too tightly into bin
  • Car parked in front of your bin, and the truck is unable to gain access

Recycling bins are sometimes unable to be collected due to contamination (non recyclables in the recycling bin) or gross contamination (contamination such as un-rinsed containers or food scraps).

It's important to make sure you rinse containers and only put recyclable items in the recycling bin.

If gross contamination in a single recycling bin is not detected before it is collected, it can cause the entire truck load to be discarded as general waste.

For more information on what can be recycled visit the NTRS website.