City of Palmerston

Customer Service Standards

Our Commitment
Exceptional Customer Service

Our Philosophy  
Everyone in the organisation will directly serve you, our customer, or support someone who does.

Our Values
- Professional
- Responsive
- Personalised

Guiding Principles
Commitment
- To consult with you on all key initiatives
- To explain by-laws and procedures clearly
- To provide assistance in a courteous and responsive manner
- To apply high standards of fairness and ethical behaviour
- To continuous improvement and the collection of data to do this

Accountability
- To always let you know the name of the individual dealing with your enquiry or issue
- To maintain an effective process for resolving complaints

Access
- To keep facilities open to meet your needs
- Office hours are currently 8.15am to 5pm Monday to Friday except on public holidays
- Key documents and other current corporate information are available on the Internet
- We have a commitment to providing services 'on line' where this is appropriate

Transparency
- To clearly display all fees and charges and the process for handling complaints

Improving Services
While our Customer Service Standards are a genuine statement of our intentions, we are all human and subject to failure. We will always do our best to meet the standards set, but ask you to show understanding on those rare occasions when we fall short.

We appreciate your feedback
If you have any suggestions for improving our level of service, we would love to hear from you. Contact us by:
- Coming to the Council Office - ask for the relevant Director
- Writing to Chief Executive Officer, Palmerston City Council, PO Box 1, Palmerston, NT, 0831

A Place for People

Council Offices
Civic Plaza, First Floor
1 Chung Wah Terrace,
Palmerston, NT, 0831
PO BOX 1,
Palmerston, NT 0931

P 08 8935 9922 (24 hour service)
F 08 8935 9900
E palmerston@palmerston.nt.gov.au

Office Hours
Monday to Friday 8.15am - 5.00pm
Closed public holidays

Palmerston Library
Goyder Square, The Boulevard
Palmerston, NT, 0831

P 08 8935 9999
F 08 8935 9998
E library@palmerston.nt.gov.au

Opening Hours
Monday - Thursday 10am - 6pm
Friday 12pm - 8pm
Saturday 10am - 1pm
Sunday 1pm - 4pm
Closed public holidays

Palmerston Recreation Centre
11 The Boulevard
Palmerston, NT, 0831

P 08 8935 9922
F 08 8935 9900
E palmerston@palmerston.nt.gov.au

Operating Hours
Monday - Friday 8am - 7pm